Privacy Policy

Information We Collect

Kaizen Goals Lab collects information you provide directly to us, such as when you create an account, subscribe to our services, participate in our courses, or contact us for support. This includes your name, email address, payment information, and any content you create using our platform.

We also automatically collect certain information about your device andge of our services, including IP address, browser type, operating system, referring URLs, access times, and pages viewed.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and communicate with you about products, services, and events.

We may also use your information to personalize your experience, analyzege patterns, detect and prevent fraud, and comply with legal obligations.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our platform, conducting business, or serving you.

We may also disclose your information if required by law, to protect our rights or property, or in connection with a business transaction such as a merger or acquisition.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, regular security assessments, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate from and serve users globally, your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

When transferring data outside of, we use standard contractual clauses or other legally recognized transfer mechanisms to protect your information.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for which it was collected.

You may request deletion of your account and associated data at any time, subject to certain legal and operational requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, update, correct, or delete your information. You may also have the right to object to or restrict certain processing activities.

You can manage your communication preferences and opt out of marketing emails through your account settings or by following the unsubscribe instructions in our emails.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. This helps us provide a better user experience, analyze sitege, and deliver personalized content.

You can control cookie settings through your browser preferences. For more detailed information, please see our Cookie Policy.

Third-Party Services and Links

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites or services. We encourage you to review their privacy policies before providing any personal information.

We may use third-party analytics services to help us understand how our platform is used and to improve our services.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

LINE Integration and Communication

Our premium services include accountability check-ins via LINE messaging platform. When you opt into this feature, we collect your LINE user ID and message history related to our services. This information is used solely to provide the accountability and coaching features you've subscribed to.

You can disconnect your LINE account at any time through your account settings, which will stop all LINE-based communications and delete associated message data.

Payment and Billing Information

We use secure third-party payment processors to handle all payment transactions. We do not store your complete credit card information on our servers. Payment processors may collect and store payment information in accordance with their own privacy policies.

We retain billing information such as transaction history and invoices for accounting and legal compliance purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information for Privacy Matters

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@vaylenriver.com
Address: 14-5 Nibancho, Chiyoda-ku, Tokyo 102-0084
Phone: +81 3-6265-4000

We will respond to your inquiry within 30 days of receipt.